Location: Paramaribo
Work schedule: Mon. thru Fri. 7:30 hrs. – 16:00 hrs.
We are looking for qualified candidates with experience in Logistics Customer Service.
The main scope of the responsibilities involves:
- Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP is provided.
- Assist clients in their day-by-day requests related to export/import documentation to ensure proper execution of the transportation files.
- Provide clients with complete Flight/Sailing details to ensure proper flow in information is guaranteed.
- Liaise with Airlines/Ocean lines/FF Agents to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Organizing transportation with close focus on documentation and alignment of all customers’ requests with internal and external stakeholders.
- Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
- Follow appropriate work instructions or checklist to create consistency and minimize errors.
- Enter shipment and booking details into relevant internal and external systems/platforms in a timely and accurate manner, submit all required documentation from the system (i.e., Master, AES, ACI, EDI, booking confirmations, etc.) and prepare House B/L,
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
- Ensure safe transport execution in line with official requirements.
- Report on weekly activities, KPI’s and commercial follow-up and/or campaigns
Qualifications, Experience and Skills:
- Understanding of Surinamese Import/ Export regulations (E-Manifest, Asycuda, Carriers & NVO
platforms, Customs request services, etc. - Strong customer service skills, proactivity and be a team player.
- Effective verbal, written, and interpersonal skills.
- Knowledge and experience in PC and MS Office applications
- Ability to communicate with clients, carriers, other forwarders, vendors.
- Assist with shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting
Then this vacancy is for you! Do share your professional resume with us via: info@jobssr.com