About the role
The Freight Forwarding Supervisor is driving business growth and ensuring customer satisfaction within the Freight Forwarding supply chain. Ensures the end-to-end service within the Freight Forwarding supply chain, drives sales volumes and market share growth including the profitability of the services provided.
Key responsibilities
- Coordination Responsibilities:
- End-to-end coordination of shipments
- Freight and Inland Transport management
- Coaching of team members and supporting performance management/KPI achievement.
- Operations Coordination:
- Support in setting up operational FF work processes.
- Oversee and coordinate all operational activities within the Freight Forwarding cycle, including import/export processes, customs clearance, documentation, logistics, and transportation.
- Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
- Monitor and analyze sales and operational performance metrics, implementing improvements to enhance efficiency and productivity.
- Sales:
- Develop and implement strategies to achieve sales targets and contribute to the overall growth of the organization.
- Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
- Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.
Customer Service:
- Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
- Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
- Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.
Do you have:
- A bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field. Relevant professional certifications are a plus.
- A proven track record and recent experience (5+ years) in freight forwarding, logistics, or similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must.
- At least 3 years of experience in commercial and sales
- Strong leadership and people management skills, with the ability to motivate and develop a team in a dynamic work environment.
- Solid and demonstrated working knowledge of the Freight Forwarding Industry including Local Customs regulations.
- Results-driven mindset with a focus on achieving targets and driving business growth.
- Capacity to prioritize tasks and handle multiple responsibilities simultaneously.
- Ability to research, identify, tackle, grow and close business opportunities ensuring the needed support from product and operations.
- Intermediate computer skills with a proficiency in MS Office
- Effective verbal, written, and interpersonal skills.
- Ability to communicate with clients, carriers, other forwarders, vendors.
- Excellent communication and interpersonal skills, with the ability to build relationships and negotiate effectively with clients, suppliers, and stakeholders.
- Proficiency level in Dutch, English language
- Practices high personal standards of safety, performance and timekeeping.
- Quality Management and ISO standard knowledge
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